Reviews

10/10

I wrote many emails urging Clera Windows + Doors over the 5 year period to fix their defective door. They kept repainting their door over and over again not resolving the issue which is that the paint does not stick to the material that the door is made out of. I am happy to update my review with new picture of the replacement outer shell (New Door) that was installed on May the 7th, 2021. My front door looks great and I was offered the same warranty for the replacement. (paint etc.) I am very satisfied with the new door and how Clera Windows and Door stood behind their product and made things right. Thank you Clera Windows and Doors! Ales

Approximate cost of services:
$5,039.00
5 of 6 people found this review helpful.
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Company Response

Hi Ales,

We thank you for your reply, all your issues have been resolved and we hope you are happy with the outcome.

We wish you the best!

0/10

When delivered one pedestal was damaged. I refused to accept it. Call their Customer Service ... total waste of time ... I was told that eventually someone will order a new pedestal and let me know when my new delivery will be .. basically don't call us ...we will call you .... Went to the store ... oh sorry sir we just sell you the stuff ... we don't make sure you actually get a product that's not damaged. What a joke! Buyer be aware they only care enough to take your money. My sales person Mike told me that they don't look after customers at the store and gave me the 1 888 eat S**t customer service number again. This time they were closed at 5pm. I guess I will have to take another day off when ever I am told to because I did this all to myself by shopping at Canadian Appliance Source ... more like Canadian headache Source for me! P.S. Advice by your appliance from a store that will talk to you when you have a problem.

Approximate cost of services:
$2,600.00
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10/10

We've had a patio door and two windows installed. While we had some initial issues with having the incorrect door installed we contacted head office and they were quick to respond. They listened to our concerns and guaranteed to make it right. Through our interactions with Raj it is clear that Clera Windows care about customer satisfication and their reputation. We are very satisifed with the quality of their products and more importantly their service that we have decided to have them install our front entrance door.

Approximate cost of services:
$3,600.00
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Company Response

Our goal, lofty as it is, is 100% customer satisfaction. Thanks for getting us much closer, Ales.