After less than 2 yrs my mattress broke down and sagged. As there is a 10 yr warranty I applied for it. In order to apply you must contact customer service. After 6 dropped calls over an 8 hr time while waiting on hold over 6 days I was able to talk to some. I also left 5 messages that were not returned and sent 2 emails also not returned all over a weeks time.

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As like in every business this one made a mistake. However, what shows that they are far above and beyond the best is they admit when they make a mistake and will do everything they can make it right by refunding all my money and offered a free service at a later date. Awesome experience.

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Company Response

Thank you so much Mike! Sorry for the trouble and we hope to see your bbq for many years to come!