Richard S from Toronto

It was raining in my basement as my dishwasher had sprung a leak. I thought was the eavestroughs because of all the rain we have had. Once I figured out that it was coming from outside I turned off the water supply and called Pete. He asked that send him a picture of the water supply connection to the dishwasher and I noticed for the first time from the picture that there was a lot of corrosion from above the connection. Pete diagnosed the problem from the picture as leaky valve, got the right replacement part and arrived at a time that was convenient to me, despite the fact that he was preparing to go away with his family on vacation with lots of other clients to see.. He took the time to explain it all and showed me the part. He reached into a space under the dishwasher that I could never had gotten my hand in, so we didn't have to move the machine. . Pete was efficient, transparent and knowledgeable . I asked him to take a look at my stove that has had some minor electronic glitches. since he was there. He was clear about what it might be and I realized that this was part of the normal life cycle of this model and was probably not worth investing more $$$ in, since it still works fine.. Delightful all around. I'll be back.