I emailed The Appliance Repair Guys Saturday evening and asked if they service Huebsch washing machines. I was called the next morning and told yes they service all brands so I set up a service call for later that afternoon. The technician determined I needed a timer, said he could not locate the part on the listing he had access to on his phone, the person responsible for ordering parts would be in the office Monday morning, he would get back to me. I paid $80 plus HST for the service. Tuesday I received a call from the technician stating he cannot get parts for my machine. I called the office to ask how that was possible, I was told my machine must be old, I said no, its a 2007 model. I told them I emailed the manufacturer who confirmed parts are still available. I asked how is it possible that I can purchase the required part and they cannot? They said they are only able to deal with certain suppliers. I do not understand this excuse. I have purchased the part myself. They should have explained that although they may service all brands, they cannot get parts for all brands. I do not recommend this company.
- Approximate cost of services:
- $80.00