I called Tom tonight during an extreme weather warning. Even though we was at a job on the other side of the city (and a few blocks from his home), he drove to me as soon as he finished his job. Our deadbolt lock had disassembled (we made it worse by trying to force the lock to open when our tenant could not enter her basement apt bc the lock would not open - bc we thought it was frozen and we were facing breaking the door frame to get it out -don't do it! Call Tom!) and he had to get out the broken off deadbolt piece stuck inside our door frame. It took him a fair bit of time and he admitted it almost got the best of him - but he didn't give up! In under an hour he had the piece out, had installed a high quality Schlage lock and even fixed the other lock below it as it was moving. He is not only the best locksmith I have ever met, he is Santa Claus to us! His service was reasonable - esp considering it was late at night on a freezing night and he came asap. He even showed my husband what to do if the lock moved a bit (as they tend to do in cold weather). I could not leave him leave without a hug to thank him.