Nancy M from Toronto

Platinum Electrical managed the installation of our 16-kW generator very well indeed. Mark took the time to fully explain the considerations regarding choice and placement of the unit. Later, he was understanding and helpful when we wanted to change the location due to an arborist’s concern about trenching in a tree’s root zone. Any emailed questions he answered swiftly and completely. It was apparent from the start on installation day that we were in good hands. The crew was knowledgeable, professional, and tidy. At the end of a long day, the electrician demonstrated and described the generator’s workings in detail and answered our questions. Each week when the self-diagnostic runs, I remember Platinum for their unquestionable competence and for being a pleasure to deal with.

Based on the good reviews here, I called General Gas to disconnect an old gas stove and connect a new one. Keith did not disappoint. He returned my call promptly and even offered to come on Saturday so we wouldn’t have to be without a stove too long. After the new stove was up and running he clearly explained how to use it, as it operates differently from our previous model. I also asked him to reconnect a gas dryer and he did that too; his work on both appliances was proficient, fast, and tidy. It was a pleasure to have Keith in our home and I will certainly call him again should the need arise for gas service.

My two experiences with AAA Gates’ Wildlife Control have both been positive. In the 1980s I thought we had raccoons in the attic. Mr. Gates (I think it was) inspected the roofline and assured me there was no sign of entry. However, he said raccoons were using the flat roof of a nearby house as a latrine and accessing it from ours. He didn’t charge for the visit and I made a mental note that if I ever needed wildlife removed, I would call AAA. Two weeks ago I did. Squirrels were living under our front porch and gnawing on the wires running from the outdoor outlet to the garage. I found AAA online and was glad--though not surprised, given my previous experience--to see all the positive reviews. The pleasant receptionist scheduled an appointment and Peter came on time to inspect. He confirmed the presence of squirrels and located all the possible entries. He outlined a plan to squirrel-proof the porch, leaving a temporary one-way door to allow any animals inside to escape. I accepted his reasonable estimate and he started work right away. He attached a very sturdy metal grid over every part of the porch foundation where a squirrel might be able to squeeze through. He removed a tree branch that had been weighed down by the ice storm and was screening the squirrels’ main entry point. He wrapped electrical tape where they had chewed the rubber off the wires. In other words, he did a very thorough job to ensure there would be no more damage. Before leaving he explained about the one-way door and told me clearly what to expect. Squirrels looking to get back in was normal, but one squirrel in a frenzy meant babies were trapped. He said to call if I saw that and someone would come to help. Thankfully, I didn’t have to. By the following week when Peter returned to remove the one-way door and seal up the exit point, all was quiet. I’m pleased to recommend the ethical, highly professional AAA Gates Wildlife Control to anyone who finds animals living just a little too close for comfort.