Stacy from Calgary

We didn’t know if the springs had broke but something was not right. Called the company at 745am and someone was out within the hour. They were honest and didn’t try get us to replace additional things that didn’t need to be replaced. I will use this company again and recommend them to Friends.

We had a our basement developed with Planit about just under 5 years ago. I would not recommend or use this company again. From the start they made promises such as maple handrails but then ended up putting in maple coloured hand rails and stated "that is what was the contract stated not actually real maple wood". I had to replace my vacuflow because my square footage increase, that was fine but the my new vaculfow did not work well and when i got it checked out it was determined that there was probably a leak in the hose and it could have just become loose over time even though it never worked right after the reno. So now I have a new vacuflo that never gets used because I will have to cut into my roof and get the vacuflow fixed but plant wouldn't cover it because they claim it wasn't because they loosened when they did the reno. Now, the 5 years of warranty are up and a few months ago and my steam shower is not working and I can't find my owners manual. So I call Planit with hopes they can get me a new one and maybe help with the steam room. I have had a plumber look at the unit but because it is a fiberglass unit they need to contact the manufacture. It has been a month and a half of phone tag and not returning my calls and I am thinking is this because my warranty is now up in a week. You tend to think the worst when people don't act professionally. They have given me excuses that certain people that were working on our issue are gone so it takes time, well maybe they should keep better records of what is happening. I will post what happens in the end.

We had this company do our basement 2 and half yrs ago. One issue was that some of the things I was told I would get for the price, i did not because it was not specified in writing in the contract. Such as a maple hand rail, that apparently meant maple coloured. But I was told it would match the one upstairs and it does not. The contractors they higher tried to take short cuts. My dad is a painter so he did most of the painting except for the base and door. The painter who sprayed the door the first time must have done it in a very dusty area because the door felt like sand paper so my dad told them to do it again. My dad was at the house during most of the reno so he could monitor the progress and I was out of town with the kids. Ever since the reno my vacflow lost suction. So they came back to fix that and apparently on of the guys put to many elbows in around the furnace bulk head so they took some out. Still never worked great so we bought a new more powerful one, nope didn't help. I finally called them again and they sent some one out and he said there must be a leak in the pipe but that could have just happened over time due to vibration the guy from Planit said so they would not fix it. however all my problems started right after they did my basement. Now I have a great vacuflow with 20% suction that I cant use unless I want to pay to cut a hole in the roof to get fixed. I now have been having problems with the electrical in my bathroom. initially you would turn on the lights and sometimes it would flip the breaker and no lights. then the plug smelt funny one day and there was no lights or power from the plug. The guy from Planit came and looked at it said t=they need to figure out which electrician did the wok and get back to me. Well 2 weeks later still no one has got back to me and my house guests have a bathroom with no lights. My next call is to a city inspector to get this electrical checked out. There has been other issues too I will just leave it at this though. For the price I expected better quality.

the custom cabinets were build quick and installed but they were not installed properly and need to be fixed. The crown moulding was not the same on the fronts as the sides. the top cabinets did not line up over the section of cubbies so there was a corner tha stuck out under neath the upper cabinets. The owner was to come out to fix it and cancelled once due to horrible weather, and the second and third time didn't call or show up. To this day I still do not have the job fixed.