We needed to replace the old parging on our home. We live in an older home so it presented some challenges, mostly due to the size of the job, the height the current parge line and the age of the brick. After the work was completed we had a couple of complaints:
1. Cost. After the old parging was removed we were told the deterioration of the brick was more than anticipated. The end cost was higher than the estimate. 2. Unclear expectations. The old/existing parge on our home was uneven and un-level. We assumed the new parging would be level and smooth like our neighbour’s home, but it was not much different from the original. It was not clearly conveyed to us what the end result would look like. 3. Follow-up. Red Robin did not follow up with us after the work was completed to ensure everything was completed to our satisfaction.
After our concerns were made known, Dave Bissinger, the owner of Red Robin, contacted us to make sure Red Robin completed the work to our satisfaction. Dave has been very responsive and came to our home twice and sent a crew back to our home to address our concerns. I believe Red Robin strives to provide a very high level of customer service and I am satisfied with the outcome.