During our main floor renovation we decided to replace a large window that looked out onto our deck with double french doors. We suspected there might be an issue as the ceilings in our home and therefore the windows were not standard sizing. Our contractors suggested Torwin doors and we could not be happier with their product offerings or service. From the very first site visit with Jody the service was impeccable. He came prepared to discuss all possibilities and brought color swatches for the outside door color to ensue it would match our exsisting stucco. They even found a way to fit a standard door into my large opening to save the expense of having to custom make a door. To select the actual door Jody suggested we go see Cassi at their head office. She was extremely knowledgable and took the time to answer all my questions and helped me pick the appropriate door and hardware for my needs. Not only did they help me with the new doors but Cassi went out of her way to find a source for privacy glass for my existing front door. This door was not one of their doors nor did it fit their standard measurements but Cassi went above and beyond. Once the doors were installed there was an issue with keying and again Cassi's solution was so fair that I had to write this review to express my satisfaction with the customer service. It's a rare company that has a solid product combined with stellar customer service but Torwin Doors has both in spades. Thanks to Jody, Cassi and Nick for a great service experience.
- Company Response
Thank you so much for taking the time to write the review. It was an absolute pleasure working with you and your selection in both the style of door (including the colour) and the hardware was impeccable! Thank you for the business and we look forward to working with you again in the future.