I had granite countertops installed in my kitchen in December 2012. I chose Avalon because of the price and colour selection. The countertop was installed so poorly that I could not open my lower cabinets! When I called and asked for it to be fixed, the company refused to fix it so I had to pay to have my cabinet doors moved. I believe this was caused by a language barrier by the staff, which could be improved by written communication/confirmation or a checklist to fill out at the end of the installation. About a month later, a huge chip fell off the edge of the granite (which is just a 1 inch nub glued onto the top piece). No one would return my phone calls or emails! I am extremely disappointed at the lack of communication by the staff.
- Approximate cost of services:
- $3,000.00
- Company Response
Dear Amy,
I am very sorry to hear about your bad experience with Avalon Granite In December of 2012,
The company changed ownership in March 2013 and therefore we do not know much about the issues, however we would be happy to come to your place and fix it for no charge.
We would also like to offer you as a customer service gesture 15% off any other Service Avalon has to offer.
Thanks,
Avalon Granite Team.