Our furnace broke down just before leaving for a two week trip. I was able to get Spring Home to come take a look at the furnace within a couple hours (on a Saturday morning) as my brother had used them for service in the past and had a good experience. When the service tech visited, we determined that I would be better off replacing the furance as our existing furnace was very old. Spring Home was very accomodative given we were going to be out of town, and they were able to coordinate with a relative of mine during the installation. Communication was prompt and clear, and the quote they provided clearly laid out what I would be paying, with no suprises. Overall, it was a great experience. I will likely be replacing my air conditioning unit in the future and will likely be choosing Spring Home again. I would certainly recommend their services.