The treatment that we have experienced from this company is truly shameful and disgusting. In June 2020 we contracted Enahsor to do our front door stairs and landing. Within 2 months there was a long crack in the landing which we contacted Shane about in August 2020 and he advised us that he would be back next spring to address the cracked area. Almost a year later, in May 2021, we contacted Shane again regarding the repairs that were to be done, with photos of additional cracks and lifting concrete that were now apparent. He advised us, in May 2021, that he would come by in two weeks and never showed up. All efforts to communicate with Shane since then have been unsuccessful and we have received no response despite an abundance of texts messages, phone calls and voicemails. To date, he has not contacted us once despite consistent and documented efforts on our end to reach out to him regarding the repairs that were to be done within the warranty given and despite his knowledge of the cracks in our concrete via his work he has been non responsive and deliberately ignored texts, calls and emails. It appears that once the money was paid, Shane found it acceptable to neglect his obligation to his customers under warranty, and about customer service period. His website states that they take great pride in personal commitment but it is clear through is neglect that this is false. We are extremely disappointed as we initially contracted Shane and as result got him additional contracts with our neighbours who are unfortunately experiencing the same issues with cracks and deterioration of the concrete work and are also unable to get a response from Shane despite numerous and consistent attempts to make contact. I encourage you to spend your money elsewhere with a company who is dependable, honest and trustworthy.
- Approximate cost of services:
- $4,500.00