Maurine

Ductless Air Conditioner installed June 2014 (With a 6 Year parts and 10 Year extended Compressor warranty) by Cambridge Heating and Cooling and Manufacture. Each spring the unit lost its charge and required recharging. First year, service tech told us this was normal and was charged $200. Next year and every year after the system had to be recharged. Service tech could not find the leak. Spring of 2021 was told that the compressor and mother board both required replacing. Extended warranty was not honored because Cambridge did not register the product. (This required both User name and Password, by the authorized dealer). Was told by Cambridge that the Manufacture (Mitsubishi) would not honor the warranty. Cambridge words ``small ray of hope regarding reimbursement...very slim chance....since the unit was not in warranty. Price quoted by Cambridge to replace both compressor and motherboard but was told by Cambridge that Compressor & Control board replacement which the technician may perform will in no way be warranted for any period of time. June 2022, second Diagnostic test / opinion obtained by a second authorized Mitsubishi dealer, when Cambridge failed to respond to requests. Many shortcomings noted in their report, including it is illegal and irresponsible to continue to top up an air conditioner each year with a known leak. For the most part this caused the compressor and motherboard to fail. June 2022 replaced the unit with a different brand and dealer who has completed the registration. Folks, be warned when dealing with Cambridge Heating and Cooling!