Cindy Tarr from Ottawa

I recently had my furnace stop working and it took 3 days in very cold weather to get it repaired. The first repair man who came to my home walked through my house (over carpets and rugs) with his boots on and offered no assistance to resolving the problem....told me to go buy some space heaters. When I contacted Holmes heating, I was told that they provide space heaters in emergency situations and that the repair man should have offered this option. Needless to say he did not put his name on the work order...i guess he didn't want to be mentioned in a review! When the part for my furnace came in, a very nice technician came to put it in. His name was Ryan B. He was polite, took his boots off in my home and was not reluctant to provide his name to me and asked me to write a review. I also found that Larry and Shane were very nice and understanding when I called in...a few times... to inquire about the part, while the others...who again did not give their names...were not very nice. I feel that Holmes heating would have a better reputation if they got rid of some of their rude staff. The 3 day delay would be much easier to deal with if all the staff were nice and understanding.