Karen from Toronto

During the heat wave in the summer of 2012 my a/c wasn't working so I checked out HomeStars for a Heating & A/C company. I came across Air Heating Plus and all their #10 ratings. I read Renato is great, Renato is wonderful, Renato is amazing. Renato, Renato, Renato. Who is this guy and why is he so great? Well... I decided to put him to the test. At 3:00 pm on Friday, 30 degrees outside, of the long weekend I called this so called Renato. At 4:30 he is in my attic checking out my a/c air handler. At 4:45 Renato is delivering the bad news. I need a new six thousand dollar a/c unit. As the blood is rushing from my face, Renato recommends I call another couple of companies for evaluation and quotes. On Saturday morning he called me to see if I was still alive after the sticker shock and recommended a second alternative and again suggested calling other companies for clarification and/or peace of mind. So to make a long story short, I hired him and have to score him a ten or maybe a 9.9 because there is always room for improvement...maybe? Renato and his workmen were fast, efficient, clean, courteous and knowledgeable. There were numerous follow-up calls after the job was completed. Was I satisfied, did I have any questions, was there anything unsatisfactory that he could resolve. Subsequently he has kept in touch through e-mails and/or phone calls just a friendly Hi, how are you. I am his valued customer and in turn he is my valued a/c furnace technician. I called Renato this winter with a furnace problem which he quickly solved. So I am now warm and toasty. I just wanted to say thanks to Renato. It's been a long time since I have encountered a serviceman who really cares about his customers and is rightfully proud of the quality work that he does. That's why I would recommend Air Heating Plus. An outstanding company! Renato knows the value of a loyal customer! So spread the word!! Well done Renato, Renato, Renato! -Karen, Etobicoke