Wayne from Stittsville

I arrived home from work to a cold (59 deg) house at 4:45pm and a found I had a non-working furnace. After an initial inspection (checked the intake/outake vents outside for clogging, checked the filter, etc) nothing obvious was found. Placed a call to Holmes. Guy on the phone said it was a busy evening with lots of calls, so the earliest I could get a visit would be 7-9pm but no guarantee. Also, told no guarantee on it getting fixed based on parts onhand. No sooner than 15 minutes later, got a call from the technician (Neil Durling) saying he was just finishing a job 3 blocks away and wanted to swing by for a quick check to see if it was something simple. He came over and after a quick look, determined it was indeed as simple as a cracked ignitor. Easy fix and part was in the van. All in all 30-45min and my furnace was generating heat and he was on his way. Neil explained everything well, answered my questions and was extremely pleasant to deal with. Top notch service, top notch attitude and all around really, really nice guy. I can't stress that enough...Neil is exactly the type of representative that ANY service organization should be proud to have working for them. Are you listening Holmes Heating? Treat him right, Neil is a keeper!