Reviews

1/10

Nine months after ordering and being told delivery would be 3-4 months, we still have only 6 of our 7 windows. No one knows anything, the company can't seem to communicate internally or track the windows' location. There's no communication initiated by them, it's all me having to call and email repeatedly. These customer service issues are not the fault of the supply chain so don't blame COVID - this company's administration is a shambles. It's a shame, because the product is great and our installation team was very professional. But I will never deal with this company again.

Approximate cost of services:
$12,000.00
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Company Response

EEM,

We apologize for any troubles you've encountered throughout your project as it is in no way our intention. We have made our team aware of your concerns and they will be in touch to discuss your project and work towards a rectification plan. We would like to again apologize for the delays you've been experiencing – your satisfaction is incredibly important to us.

Thank you,

1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

10/10

Both bathrooms turned out great! Company was on time and there were no financial surprises. The workers cleaned up every night! Very professional. Maybe not the cheapest, but about as stress-free as a renovation could be.

Approximate cost of services:
$12,000.00
Any advice to offer fellow homeowners facing a similar project?
Fixtures we bought ourselves cost more than estimated by Ben. Next time I will do more research ahead of time.
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Company Response

Thank you!