Service Technicians Skip work on visits
I wish I knew about HomeStars before I contracted HomeTurf for this season. With apparently no response in weed control, I started wondering why. If the apply weed control, we should see some impact no? Well, I was working by the backyard window on a scheduled visit day and noticed that no one had come. I reviewed my video cameras and found that the technician sprayed a very narrow patch on the front and left. WOW. I emailed the company. NO RESPONSE. I have emailed before on other questions, NO RESPONSE. I called, many times, finally getting someone. They were responsive and polite. They said they would reschedule treatment. This is all good, but do they expect me to be checking every visit ? I'll have to as the there is no trust or reliability in this company.
- Approximate cost of services:
- $350.00
- Company Response
Justin, we’re very sorry that our services did not meet your expectations. We're glad you found our customer service representative polite and helpful when rescheduling your weed spray service. We pride ourselves on the quality of our applications and would like to investigate this matter internally. Please send a note to feedback@hometurf.ca with your customer number and a brief description of the issue and our web coordinator will direct the message to our senior leadership team for review. We value our customers’ opinions and would like to thank you for bringing this to our attention.