We have cats and since it is not sealed the cat escaped the bottom. I was sick with losing him. Had I known the screen is not sealed all around i would have not purchased.

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Company Response

Hi Rose, we love animals, and we're very sorry to hear that. Phantom retractable screens are intended for insect and solar protection, added privacy and energy conservation (only to mention some of the benefits) and should not be utilized as a pet retention system. Also, the fact that the mesh sometimes comes out of the tracks is a Phantom Screens safety feature that prevents damage in extreme weather conditions and injuries if someone accidentally walks into the screens. Here is a video where the CEO from Phantom Screens explains more about the feature. Phantom Screens - Mesh Comes Out of Tracks - Phantom Screens Ontario: . Also, if you have any questions or concerns, please, call us at 905.624.0824, Monday to Friday, from 8 AM to 4:30 PM, and we'll be happy to help you.

Thank you, and we wish you and your cats be safe and well.

Phantom Screens Ontario Customer Service