I do not recommend Clera windows and doors. While the actual team that did the installation of 2 doors and 2 windows in February was great, the products I received were either wrong, faulty or not delivered at all. The full glass door in the back was supposed to be clear glass per the contract but frosted glass was installed. I notified Clera the instant I saw it. It’s now been 3 months and Clera has not installed the proper glass and will not provide me with a date on replacing the glass, only excuses. It is highly frustrating to not be able to see the backyard from my house and have no idea when it’ll be fixed. I was promised matching key holes for the front and back door. The matching key holes was in the contract so the kids and I only needed to carry one key. The salesman agreed to it and put it in the contact but it was never delivered. After 3 months of follow up, Clera sent me money and I now have to find someone else to fulfill the matching locks. The deadbolt on the front door doesn’t fully turn unless you lift the door slightly so the bolt and hole align. This is required to lock and unlock the door. My daughter does not have the strength to lift the door to lock or unlock it. So if there’s an emergency that requires her getting in or out of that door, she cannot do it. I’m told by Clera that it has to wait until they can install the proper glass at the back door - two unrelated issues with a TBD date. Completely unacceptable. Mistakes happen and I know that things can go sideways sometimes but Clera windows has no interest in completing a job they agreed to do and have been paid for. If you’re looking for a door and/or window contractor, I recommend not choosing Clera - they do not complete the job they’re hired to do.
- Company Response
Updated June 15,
The above reviewer has been assisted and all issues have been addressed.
Updated June 3rd,
The above reviewer has not contacted us yet.
We're sorry to hear that your experience did not live up to the expectations we set for our customers to receive Your satisfaction is incredibly important to us and we look forward to resolving it asap. We would like to discuss your review further but unfortunately we have no way of contacting you as we cannot verify who you are. Kindly call me Rita at 905-738-1870 x240 with further information.