Poor experience. I hired this company almost a month in advance for moving my house stuff. I had an arrangement with them that should come at 3pm for pick up but they never showed up. I reserved the elevators for pick up and dropped off well and in advanced almost a month earlier and had proper arrangements. At least they could call me before that they can't make it but this company never called me. I called the company asking why are you guys are so late, in return the company said we will come 2hours later which is not acceptable. I had to cancel the moving arrangement with this company immediatly and rented a moving vehicle and moved all my house stuff by myself with the help of my family which toke us to finish almost until 1am+ next day, though it was expected to finish between 6-7pm which never happened. Strongly recommend not to hire this company. If you can't deliver your commitment never promise.
- Approximate cost of services:
- $400.00
- Company Response
Thank you for the feedback.
Based on the quote we provided you had a 2 hour time frame for arrival.
When we contacted you and mentioned that the movers ETA is within 30 min. and currently on the way , you asked us to cancel the move, even though the movers were on the way and we had proper communication. You had mentioned that you do not require movers as you have family members assisting you.
I sincerely apologize if there has been some communication error, but we certainly do not abandon our moves. If you have any further concerns please call me directly at 647-394-6683 or email : info@apollomoving.ca