Honest Ottawa Review

Poorly made, ill fitting windows. Our large living room has always had ice formation on the INSIDE and noticeable drafts in winter- still no resolution after 8 service calls and nobody seems to really care. Kitchen windows both have bowed sash resulting in a howling sound in windy conditions. Obviously this also results in poor air seal. The service manager doesn't answer my emails so I escalated my complaints to a high level manager who promised she would ensure all issues would be resolved to my satisfaction and would follow up weekly until done. I never heard from her again. I am now waiting for yet another service call to try to remedy the howling kitchen windows but am thinking I will be going to small claims court over the living room window. I also get ice build up on the inside of my new patio door in winter. I live in a 2003 built Urbandale home and did not have these issues with my builder supplied windows. The utter lack of care from this company is shocking. We will be replacing a number of other windows in our home but will NEVER do business with this company again. Such a frustrating and disappointing experience especially when Verdun claims to have the best windows on the market. They are poorly made from the get-go. I have heard they are experiencing staffing issues and can not retain qualified people, therefore the people making the windows are not well qualified and are putting out poor quality products. Unfortunately I have a colleague who has been struggling with Verdun as well for months and has not been able to get 1 service call for ill-made, dented and poorly fitting patio door he had custom made by them. He too is thinking of going to small claims court. I am at a total loss how this company can stay in business. The same service gentleman comes out for every service call. He is a nice guy but he just hasn't been able to find solutions. We have requested a whole new living room window but so far have been told that won't happen. This company is not standing behind their product at all.