I have a service plan with Atlas and service calls are included. I needed a part changed on my furnace and Atlas charged $300. Afterwards I looked up the part and it's available in several places for $35-$60. This is price gouging! This is the second time they overcharged me. DON'T USE ATLAS!
- Company Response
Hi Frank. Thank you for your feedback. Perhaps you could find the part required for the price you quoted but what does that cover? Just the part. It doesn't include having it installed by a licensed HVAC gas fitter. It doesn't include warrantying of the part. Our service team get the part directly from the manufacturer so we have a verified chain of custody. The part a customer could get for the prices you quoted could have come from anywhere and not be 100% intact. We house the part on our truck so its available to be installed immediately during the service call so you don't have to go out and buy the part and have someone back to install it. We understand your feedback and will have our service manager contact you to discuss. We take your concern very seriously.