M from Port Dalhousie

Very disappointing! my basement was left in a terrible mess (pictures to prove it). I guess that the workers forgot about it as they seem to be over worked. I had to go away and my neighbor came so they can finish the job with thermostat, no cleaning. It took 10 days before someone was sent. I called numerous time where once I waited 1/2 hr on the line. I was told computer is down, manager works from home, you just came back from another province (quarantine) they say... Very poor administration! I was sold the top of the line for a bungalow 1,000 sq feet. Was it the best buy??? In 2020, as a single woman we are still treated with unfairness. I checked with other people and at this price they say that air conditioning should have been included. For 16 yrs, I had my old furnace cleaned by Mike who is an excellent technician. That is why I thought that you were the best choice. I will continue on your customer service website.