RAJ in Calgary

I don't know where to start, I moved in on Aug 31st, on the very first day we found that light was not working in the Refridgerator, I called to service team on next day, they arranged someone to fix it after 2 weeks, means while I found so many scratches and dent on the side, I asked the service team, they said They will come and take a look, its been over 3 months now, everyone is just simply dropping the ball, no one is fixing that issue, I am wondering how come there is a dent on side, I asked who is accountable for that, no one is taking responsibilities because no one noticed because its on side not visible from the front side, I have issue with door too, my biggest question is why there are many issues on the brand new iteam, it seems like its a damage piece, I asked them to replace it but they really don't care, me and my friend both paid similar price for the refrigerator upgrade, he was given water filter option and I did not get that, I am asking simple question to them they are not even answering that, so may false promises since starting, also sales manager behaves that he is company's boss, he made me realize that we made biggest mistake because we purchased a house from them, the whole new journey was worst, can't even think of anything worst then excel homes service, Highly not recomendable, no more excel homes for future purchase, simply waste of money and time, If you want nighmares and lots of troubles then please deal with excel homes, this is just after 3 months, I am not sure how this is going to be under warranty, if I have to claim, don't waste your harder money with this company.