Subcontractors installed the furnace and AC. When they installed the furnace and I went to the basement I could see outside the side of my house. They did not put an outside place to secure the venting pipes in place. There also was no insulation or foam added to insulate the area. The AC was poorly installed as seen in the picture below. Then when I called I insisted on having reliance employees come to fix the mess they left behind. The technician said the venting pipes were so poorly installed that I could have gotten carbon monoxide poisoning once I turned my furnace on. They also said they would have done a much neater job at installing the AC. The price was right, but I recommend you insist on reliance employees installing the units for you to ensure your personal safety. The technicians said I should write a review to push reliance to properly train subcontractors to do their jobs properly.
- Company Response
I'm sorry to hear about your disappointing experience. You are welcome to email me at email@example.com if you require further assistance. -Haley