The sales person was great at first, GREAT in sales, knows how to do his job. Not happy with the fact there was no follow up as promised. Advised that we would be contacted by himself a day or so before the installer came. Would be there when they were finished, understanding he had another appt ? again finding out after the fact. Never any follow up after, I had to message him a couple times with no response until I spoke to Customer Service. (Rita) Not happy with the installer when came and used our front stairs when asked not to as they are getting done with flag stone there was a bar so nobody to use. Windows are fine, I only paid in the amount that I did because at the time the customer service was great, and Canadian made. I expected more as promised again after the fact and was not delivered. A comment made that they normally they just do not do small jobs like this, in my opinion it shouldn't matter the size of the job, if that is the case then shouldn't have sold the job then. I was going to get my door done as well this year fall, but at this point I will be going elsewhere. thank you.
- Approximate cost of services:
- $2,300.00
- Company Response
Hello Daniela,
As per our lengthy conversation, we will like to extend a sincere apology for any troubles and inconveniences you experienced dealing with the sales associate and the installer.It was an uncommon instance.It goes without saying that we desire for all projects no matter the size to go seamlessly, from the very beginning to completion. We take all our customers complaints very seriously and we will be launching an in-depth investigation of the incident. Once again we are very sorry.
Thank you and best wishes,
Rita