This review is long overdue as our party was months ago. We had wool wall to wall carpet installed in our basement days prior and by accident 50 cups of Percolating coffee tipped from a table onto the carpet and created a lake 10ft long down the middle of the room sinking into the new wool carpet and the underpad that we hoped would last forever. We assumed everything would have to be replaced but a friend suggested Avery and thought the opinion of an expert would move the insurance claim forward to replace the carpet. Avery arrived hours after I called him a good 12 hours after the spill. He said he could get all 50 cups of coffee out of the underpad and he’d like to work on the stain. He came to our home 3 or 4 times over 5 days. By day 6 the carpet had completely dried and there was no evidence of coffee whatsoever. I was truly gobsmacked. It has been 7 months and the stain has not returned. The cost was less than half the insurance deductible and we didn’t have to move the furniture out of the house and into storage and back again in the middle of winter. The estimate to replace the carpet, underpad, furniture removal, a storage container rental and labour was more than $12,000. Avery charged $450., and he was so quiet we hardly knew he was there. Avery has the knowledge and the experience to do the job right and with the utmost courtesy and professionalism.
- Company Response
Sometimes even challenges can be fun. We were pretty sure that we could remove the coffee if we did it slowly and controlled the amount of moisture that was used to extract the coffee.