Steven in Markham

Really positive experience. My grandparents were dealing with a family of raccoons in our attic (3rd raccoon incident in recent years) and our experiences with the two other companies we reached out to were nowhere near as smooth as the one with Gates Wildlife. My grandparents had been complaining about raccoon noises disturbing their sleep, so I called Gates Wildlife in early May and Brad came over the next week to assess our rooftop and find the entry way for the raccoons. Our situation was complicated because my grandparents were not keen on having anyone in the house to investigate the attic (due to COVID), and it wasn't convenient for me to stop by and speak to Brad in person. He was very accommodating and flexible throughout and we were able to communicate very easily through phone. He provided a fair estimate for raccoon removal and animal proofing some vulnerable areas of the roof, and was able to do the majority of the work that same day. Obviously the process took a little longer because we requested that he do all the work from the exterior of the house, and this meant we had to ensure the baby raccoons were fully mobile before he could set a one-way door. He stopped by around 5 more times over the next 4 weeks to install, remove, and re-install the one-way door just to test if the raccoons were old enough to be able to get out on their own. In mid June after following up with me again to inquire about any more noises and after another inspection by him, Brad was confident that the raccoons had left and he sealed the entry way. I wasn't able to thank Brad in person but we really appreciate his continuous follow-ups, diligence, and his ability to create a stress-free experience. Hopefully we don't have anymore wildlife run-ins in the future but if we do Gates Wildlife is definitely our go-to.