Had a wonderful experience with this company, and would highly recommend them! Approx. 31 of us hired Can Do Fence & Deck to do our fencing back in 2016. It was such a pleasure dealing with the crew from start to finish; very professional, knowledgeable and very approachable. The fencing went up in a blink of an eye, just one day and they looked amazing! 2020, four years later, I let Alon know that one of the corners of my fence had become detached and he reassured me that he would send his crew out to fix it asap, at no cost to me because they were still under their 5 yr Warranty! Fantastic! True to his word, they came last weekend and fixed the fence, and went above and beyond to check the integrity of all the fences on my row and opposite. 5 Stars from me for Trustworthiness, Professionalism & Integrity; Excellent Customer Service, Product, Price and my peace-of-mind ….Thank you Can Do!
- Approximate cost of services:
- $800.00
- Company Response
Grateful for the feedback and glad we could resolve your Warranty Claim satisfactorily. We always do what we can when our customers have issues when fair and feasible.
As I always mention during meetings and is industry standard, natural wood behaviour does include, splitting, warping, twisting and is not a workmanship issue but an unfortunate natural property of lumber particularly lumber used outdoors. Although this is not under warranty due to the nature of wood and would be excluded from any provider including HOME DEPOT Installs and other big box stores...We always do what we can when our customers have issues when fair and feasible.
When a post twists it can cause a section to detach (although the post twisting is not under warranty as it is natural wood behaviour) the side effect of the detachment is of course something we shore up for our customers.
From the entire Team at CAN DO Fence... Thank you for working with us and glad we could resolve your issue!
__________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com