Debbiec in Whitby

Our washing machine door would not unlock. Technician determined the problem and promised to come back on Monday because part was in stock. We had to follow up and he came back on Thursday and installed it (thus the one star). He started the wash cycle and it seemed to work. However, after he left, we discovered that the floor had flooded. While the water was being added to the drum, it poured out behind the front panel, under the machine. And because the drum was not filling, the water kept running for much longer than usual. During the spin cycle, the drum was loud and seemingly off balance. We weren't sure if this was the actual problem that caused the washing machine door to stay locked as a safety, or if this was a new problem. We called the technician back and he checked the machine. He focused on a small area of rust just under the door (the machine is 17 years old) and said that it had been leaking a long time. He would not listen to us when we said that the floor had flooded and that I had witnessed the water coming from underneath the machine. He told us we needed a new gasket, which we declined, and argued with us that he did what he was asked to do. My brother watched a YouTube video about this type of repair for our washing machine model. He noticed that there was a hose under the gasket that needed to be re-connected. Ours was not connected. He reconnected it and that solved the leak and the loud noise during the spin cycle. It works fine now and we did not need a new gasket, which would have cost us another $300 or so all in. My husband explained all this to the office at Express Repair and they argued with him that the technician had completed the task we asked him to do. No acknowledgement or apology for not putting the machine back together properly. No concern that it had the potential to create a bigger issue. We understand that mistakes sometimes happen, but it is unacceptable to not acknowledge them or not make good on them. We do not recommend Express Repair.