The sales people were great, but once they had our money things started going downhill. Firstly, during our walkthrough before possession, there was serious oil panning in one of our bedrooms.. it was loud. The man said they wouldn't do anything about it because it was legal essentially. I did bring this up with warranty and they agreed it was actually pretty bad and fixed it. Next, a tile was chipped and they tried covering it up by filling the hole with a glue type substance. I only found it because the substance popped out when i was putting a sealant on it. Then the front step kept sinking and they tried blaming us for it. And it turns out they forgot to put a cement column on one side to hold it up right. Because of this, our wooden stairs detached from the porch... this they didn't replace or fix.. even though there is now cement all over them from when they fixed the step. They also didn't replace the grass they promised to replace after tearing it up to fix the step, and left a large broken wooden spike in the ground that we worked to pull out after it was apparent they weren't coming back. Also.. our cement walkway is deteriorating and we have only lived here for a year and a half. In regards to the wooden stairs and our grass.. we called weekly and sent numerous emails with no response from them. Now we are past the warranty period and I think they have just been ignoring us this whole time. The house and layout is very nice, but when we upgrade our home in the future.. I doubt we would buy from Excel again. Very disappointed in them.
- Approximate cost of services:
- $400,000.00
- Company Response
Hi Nicole, We are so sorry to hear that this has been your experience. We would like the chance to review your concerns and see where we can go from here. If you could please send through your address and contact information to customerservice@excelhomes.ca we will reach out right away. Thank you!