KC

We booked Express Repair to fix our broken dishwasher. While the motor was replaced and the dishwasher worked again, as soon as we turned it on there was a flood of water in our basement right below where the dishwasher was fixed. The repair man said this was a separate issue and not related to his fixing of the dishwasher. While he gave us most of our money back from the dishwasher repair, we now have a damaged ceiling and have been back and forth with Michelle on a solution. We’ve asked for the rest of our money back (she has not returned our calls) plus asked for them to send someone to fix the ceiling. We’re told we need to go through our insurance to have an assessment which we aren’t willing to do as that will likely raise our rates. Long story short- poor technician and extremely poor customer service! Beware!