Alberta Home Services came to my place 9n their $ecial deal $129 furnace cleaning which included your address A Multi-Point System Check™ is performed as well as a pre-test of the furnace The blower is removed and also cleaned. Sealed Access panels are created/opened to improve the cleaning. Truck mounted with high capacity vacuum is connected to your duct system Corner guards, drop sheets and register covers are used as necessary. The system is cleaned in “zones” using our SystemSafe cleaning method ( duct cleaning ). 150-200 PSI is used in every duct. The system is tested ...etc WELL THEY CAME OVER AND TOLD ME MY FURNACE HAS A STICEKR ON IT SAYING MY FURNACE WAS CLEANED NOV 2019. I MOVED IN DEC 2019. THEY LOOKED IN TWO VENTS AND SAID, YES LOOKS CLEAN TO ME, BUT SORRY WE STILL HAVE TO XJARGE YOU $119.00 JUST FOR COMING OUT. SO THEY XHARGED ME $119.00 FOR COMING OUT, $18.95 FOR THEIR ENVIRONMENTAL ENERGY CHARGE, AND $6.90 GST. THEY SAID WISH YWE COULD HAVE DINE SOMETHING FOR YOU. THEN I ASKED THEM UF THEY "FOGG VENTS TO SANITIZE" THEY SAID YES THEY FOG. I WAS EXPE TING SOME KIND OF SPECIAL MACHINE THAT WOULD BE CONNECTED TO MY FURNACE THAT WOULD SEND A SANITIZER THROUGH THE VENTS. BUT CASSIE OPENED THE HOY AIR VENT IN THE KITCHEN, THE COLD AIR VENT IN RHE KITCHEN AND SPRAYED FORM A SPRAY BOTTLE 3 SQUITS THEN WENT DOWN TO THE FURNACE AND SPRAYED AROUND THE OPEN AIR PIPE 5 SQUIRTS. THAT WAS THEIR SAINITZING!!! AFTER THEY LEFT I STARTED LOOKING AND ALL THE VENTS ON THE MAIN FLOOR AND THEIR WAS GRANULAR DUST AND DEPRIS IN EVERY VENT. I WROTE SAM THE MANAGER AN EMAIL AND ASKED HIM TO SEND HIS CREW BACK AS THEIR INSPECTION WAS NOT AFEQUATE AND THEIR WAS DEPRIS IN THE VENTS. I HAVE 30 VENTS IN MY HOME SO THAT WOULD HAVE BEEN AN ADDITIONAL COST TO ME FOR THE ADDITIONAL 20 VENTS ON TOP OF WHAT THEY COVERED WHIC WAS FIRST 30 VENTS. BUT SAM WAS NOT WILLING TO SEND CREW BACK AND WANTED ME TO PAY FOR WHOLE SERVICE OVER AGAIN, ALTHOUGH I REALLY DIDNT RECEIVE THE SERVICE THEY ADVERTISEFD. THEY DO NOT HONOUR THEIR ADVERTIZEMENT YOU DONT GET WHAT YOU PAY FOR THEY REALLY DO T CARE ABOUT PLEASING THEIR CUSTOMER...THEYRE JUST OUT FOR THE BUCK!! WOULD NOT RECOMMEND TBIS COMPANT RO ANYONE. ITS THEIR WAY OR THE HYWAY
- Company Response
When we arrived to clean the system for Gail and upon arrival, we noticed a sticker on the furnace, indicating the system was cleaned in November 2019 by a different company.
With this observation and as a courtesy, we brought this to your attention and advised the UNNECESSARY need to clean it again. You asked us to inspect the system our senior technician checked a few vents and was assessed to be clean. With this information, we advise not to spend any money to clean the system.
In turn, you advised that you have a pre-existing medical condition and asked us to sanitize the system since we were there are already there. We proceeded to advise the cost to do so is $ 137.95 plus GST. This cost incorporates a minimum charge as well as an Environmental & Energy Charge, as the service request did not include furnace and duct cleaning.
After the crew completed the service and left the residence, you contacted the office, citing that you observed dust in vents located in other areas in the home. You requested the crew to return to clean the system but asked a refund for the sanitization, be credited towards the return visit to clean the system. Upon review of her request, We agreed to only re-sanitize the system at no charge since we DID NOT clean your system.
Our initial intentions were to try to help you save unnecessary expenses. Gail, you have grounds of recourse based on your observations, and you should contact the previous cleaning company to address the subpar cleaning concerns.
Thank you Gail,