The tank in my toilet suddenly stopped refilling itself on a Friday evening, and the superintendents in my building weren't going to be in their office again until Monday morning. I called four different plumbing companies between Friday and Sunday; one I couldn't get through to, and two didn't call me back. But the receptionist at Roto Rooter picked up right away, and within literally five minutes called me back to say that Jordan was on his way to my place. He was both professional and friendly, and explained the problem to me clearly. The only issue was that it turned out that the water in the whole building would need to be shut off, so I would need to take up the matter with the superintendents when they returned after the weekend; but for now, Jordan pinpointed the problem, showed me how to temporarily work around it in order to use the toilet, and even offered not to charge me for his visit. (I was happy to pay, though, due to the great service.) Recommended!
- Approximate cost of services:
- $160.00