Reviews

1/10

I give two stars only because the contractors installing my floor did a decent job. I had to do the project in two stages, so I can move my belongings from one side of the condo to the other. The first one was my bedroom and it turned great. The second time I noticed that the boxes that holds the material are different and I asked about it, but was convinced that this is the same brand and the same product, just a new batch and the company that makes it simply switched to a new boxes. I didn’t realize until after everything was finished and I cleaned the floors and took a good look, that the second batch was a different colour and grain texture from the first one, which was my original choice. They never mentioned anything. Never even called to let me know that there might be a restocking problem, or something and to consider how it can be fixed. Once I made the initial order, I had to wait two weeks, because I was told that they don’t have it in stock and have to order it for me. I don’t believe that the company that makes the material will send them one order in two different colour variations. Even if the project had to be done in two stages, their job was to ensure that they have all of the material beforehand and not to switch it in the middle of my home. Now I’m stuck with it for life. I’m sure they’ll come up with some sort of an excuse for this review, but I can’t think of any. For people who pretend to have been in this business for a long time and suppose to be very good at it, this is inexcusable. Very disappointing and unprofessional.

Approximate cost of services:
$5,800.00
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