We decided on Verdun because of their “20 year no bull warranty”. We had 15 windows installed in November. On day one, the installer noticed 2 of the windows on the same wall both opens to the right, but I was told the same day their sales rep was texted and had ordered a replacement for us. Then we saw 3 of the large windows had no head jams (needed for our blinds re install). In fact, none of their windows would allow the re-installation of our Hunter/Douglas cassette blinds-- because the design of their windows made it impossible. Re install was a requirement made clear to the sales rep by us many times! We did not expect a guaranteed, but the windows should at least accommodate our blinds. We are now out $2,800 for hugely discounted new blinds and $11,079 for our H/D blinds. A month after what should have been a cozy home with new windows for Christmas, none of the problems (replacement window, dents and scratches, no head jams, trim that is loose) has been seriously addressed, and the latest from Verdun: $250 ‘compassionate compensation’ (we think the $250 will come with a ‘legal release’ for all their liabilities and wrongs; to keep their ratings up and us quiet!) We are now looking at legal action. Their "No Bull" warranty is really--all "BULL”. Once they have your money, it is blame the victim. One alternative to Verdun might be to consider a smaller company to avoid all this hassle and disappointment!
- Company Response
I would like to express how sorry we all are that you are feeling this way. We had no intentions on creating a series of unfortunate events. We would like to continue working with you in order to rectify the issues