We used BCI to complete our backyard last summer and really liked how efficient the team was and most of the end product. Keith was very communicative at the time. Following the work, we uncovered some issues which my husband had to address and also damage at the front of our driveway and although I persistently messaged, and was told that the issue would be resolved a number of times, it has never (to this day) been resolved. I believe that issues happen but it is truly about the follow up / resolution. Despite trying to be more than reasonable give the pandemic challenges and the need for the company to complete other jobs, they unfortunately left us disappointed and had that not happened, we would have used them for additional jobs. Once that final payment was made, it seems as though our satisfaction stopped being a priority.