Reviews

0/10

Did not show up for the installation appointment. Will not recommend to anybody. Please do a thorough online research on this company before proceeding We were given an installation date of Wednesday, November 6th for 08:00 a.m. and instructed by e-mail to remove all window treatments, and clear the areas of all furniture and cover anything that could be affected by dust prior to the installation. Received a call at 09:00 a.m. telling us the installation was cancelled because the windows weren't ready. They hadn't received the glass from their supplier. I questioned how it was possible they didn't know of this problem in advance but received no satisfactory answer. I found this behavior very suspicious so I did some research on the internet and discovered to my dismay they are unreliable and there are many negative reviews and photos of their shoddy work. (I can send photos to anyone who is interested.) They offered to reschedule for two weeks later. We declined and said we wanted to cancel. However, when they called us back, we were told we could not cancel because the ten day grace period had passed and we were obligated to take the windows or they would refer this matter to legal services. We have lost all confidence in their products and services. They expect us to live like this as seen in the photos for two weeks.

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Company Response

Dear Ihsan. We apologize for your experience with the installation date. It is not our intention to make you distrust the quality of our windows. Our intentions are always to provide the best for our customers, unfortunately sometimes unforeseen situations occur and we do the best resolve any such issues. In this case we ourselves only found out about the glass delay the morning of. If there is anything we can do to reesol this situation for you Please give us a call at 1-866-807-8064