Reviews

10/10

I have used Mark twice to fix the cracks in my basement. He's very professional, diligent, and very pleasant to deal with. I called Mark after I had three other guys come, inspect, give me quotes. I didn't feel comfortable with any of them - each had a different theory and a solution that would be either too expensive, messy or wouldn't guarantee long term results. I found Mark on Homestars. Very happy I did. He uses the technology that provides faster and less expensive solution. I also like Mark's service and customer-centric attitude. I definitely would recommend him to my friends and co-workers.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hi Sasha. I really appreciate you taking the time to leave me this fantastic review. It was a pleasure working for you and it makes me happy that you liked my customer-centric attitude. My customers are my priority and your feedback confirms that. Thank you for your business. Mark

9/10

Michael was great. The only reason I'm only satisfied and not very satisfied is that the appointment was from 10-12. And Michael came at 12.20. Otherwise - great job! Michael did the electrical wiring, quality control, was upfront about the costs and helpful.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Hi Sasha in Aurora - Thank you for taking the time to give us a review. When our customers give us feedback, it helps us to know where we are doing well and where we need to make improvements. We do try our best to meet our estimated timeframes but there are times when complications on a previous call take more time than anticipated. When we encounter situations like that, we keep our customers informed because we know that your time is valuable. From the Team @ Water Works Plumbing and Drain Inc.