Kevin in Toronto

Dishwasher wasn't draining so we called Express. Told $79 service fee would be waived if we proceeded with the repair, and $25 off the total if we proceeded. Guy spent half an hour "diagnosing the problem", although I had told him we had already cleaned out the pump. After an hour, he announced he was finished. I asked what he'd done, he said he cleaned the drain hose. For one hour, he charged me $300, even (supposedly) after they'd taken the $25 off. I asked about the warranty for the repair - NONE. It was only then that I checked the reviews on yelp and others to find out what a TERRIBLE, HORRIBLE company this is. OVERPRICED, LOUSY TECHNICIAN, NO WARRANTY - Can't think of three things I want less in a repair. Find someone else to do your work.