Reviews

6/10

In November I ordered windows for the house and sliding glass doors for the kitchen. The windows were installed in December and are great. Moncada was on time, the workmen were great and I was very happy. I was told at that time that within 1-2 weeks the sliding glass doors would be installed. This was before Christmas. I did not hear back. I decided it is the holidays so I waited until January to call again. I called and was given the same information-that they are getting a mason for the bricks and it would be 1-2 weeks. I called again in February and told the same thing. I did not call again until the end of May as there has been a pandemic and most likely Moncada was not working. I called in June. I was informed that I was first on the list and they are getting back into the swing of things after the pandemic. Again, I was told that they would call in 1-2 weeks. Beginning of July and I have left 2 messages. Keep in mind I have paid for the sliding glass doors already in December 2019. Very disappointed and I am concerned that I have wasted my money. The windows are top notch I have to say.

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Company Response

Hi Melissa, I do apologize for your concerns. If you would like to contact our office and provide your full information we would be happy to look into this further for you.
Thank you
Moncada Windows