Reviews

10/10

Was able to do the work on the day I called. Arrived promptly and completed work quickly and cleanly. Highly reccomend.

Approximate cost of services:
$110.00
Was this review helpful?
Company Response

Thank you very much for the review. We appreciate your sincere comments. We are glad to hear that you are happy with our service. Thanks again for taking the time to write this review. We always care about our clients satisfactions. We have never been known to compromise on the quality of our service. Our business continues to grow due to the loyalty and referrals from many of our satisfied customers, like you. Looking forward to serve you again in the future.

9/10

When I choose a company to do work one of my most important considerations is whether the workers are happy with the company they work for. To me that is a sign that they are not being asked to cut corners or do anything less than their best. These were all young men therefore relatively new in their careers so they have learnt the latest tech and understand it. They did a really good job and the whole experience took place smoothly without any complications. They left the place cleaner than they found it. I only have a few suggestions. One is regarding my cable and internet. They unplugged something and I needed to call my cable provider to address the issue because I couldn't figure out the problem. My suggestion is that perhaps they should get asic training on cable connections so they would know what to do with it. All it was was a plug not plugged into the outlet. Simple fix. They did ask me to check the internet before they left but that seemed to be working but I now understand it was because of some residual power in the wifi system. Second kinda goes with the first. I do not have an outlet near the panel box. I have an extension cord leading to that area. It would have been nice if they had suggested running an outlet to that area. Should have been easy and not added any cost. The third and last is that I still have a problem with an exterior outlet. I am told that is another $500 to get that fixed. I really think that should have been covered in the $6000 I;e already paid out.

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Thank you Michelle for taking the time for this review. Your New Electrical System at 200 amps will allow for future installations to take place without worry of overloading your system. Your new Arc Fault protection package will also indicate when you are having problems on a circuit that could lead to fire, and will automatically turn off the circuit until it is repaired. When your home was constructed over 30 years ago, this technology did not exist. This new Arc Fault Technology is required on newly constructed homes, but is also an excellent choice for older homes like yours. This will help to identify problem areas, like you are having with your exterior outlet. We were happy to eliminate the water infiltration problem by upgrading your service. The problem with the outdoor outlet was existing previously, and was only identified after the Arc Fault protection package was installed. As you are aware, the amateur wiring in the backyard needs to be addressed. It seems there was a miscommunication regarding the plug for the internet, as this was discussed at length, and we understood that it was to be disconnected. Remember that $700.00 of your investment was HST, and is delivered directly to the Federal and Provincial Governments for their services. Again, we thank you for the suggestions.

10/10

I did get lower quotes for this job but I knew right away with Shaun I would get excellent service and a great job. Lower quotes did not include gutter cards and didn't recommend changing some downspouts. These guys know what they are doing and show pride of workmanship. Highly recommend.

Approximate cost of services:
$3,000.00
Was this review helpful?
Company Response

Many thanks Michelle, I'm very pleased that we met your expectations and you are happy with the work. Thank you again for your business, all the best in 2019! Shaun

0/10

Can't beleive this company! Leaving aside the fact that they destroyed my lawn they do not take no for an answer. I cancelled my service by phone twice and still I receive mail from them . Finally sent a registered letter cancelling services in which I wrote in bold letters, underlined and highlighted in flourescent yellow " I do not want your services for 2012 nor any year thereafter". Guess what ? They received the registered letter but now customer service wants to speak to me because they are not clear about my request. Give me a break! I think all the irrate customers should get together and file a class action law suit for harrasement. I would sure be in for that. The absolute worst service ever and I am so spreading the word about them to anyone who will listen.

Approximate cost of services:
$250.00
Was this review helpful?
Company Response

I am sorry you feel this way. The account was cancelled as soon as you made contact with my customer service department which was by registered mailed on Feb 21 2012. The concern was the statement of us destroying your lawn that was not clear and a supervisor in my office was calling to address this concern and get clarity. The services we provide for our customers does not damage lawns unless we spill fertilizer by accident and we would repair the damage immediately. The damage in June was from Chinch Bugs, a surface insect. I know that on June 30 an inspection was completed by a manager who determined that your lawn had chinch bugs and they had damaged parts of your lawn, we applied a service to control this concern at no charge. There is no preventative treatment for this insect and compounded by the severe drought for the entire month of July this would of made their damage appear even worst. If there is anything I can do please do not hesitate to contact me.

Steve Stronge
Customer Service Manager
416-269-8333