We were very pleased with the work recently completed by Iron Owl. The project is in a very visible front yard in a highly-trafficked neighbourhood. We needed quality work beyond what we could do ourselves, and Iron Owl delivered. Right from the very beginning when we were seeking quotes, Justin himself visited to understand our concept. By grasping our vision, he was able to provide improvement ideas and alternatives, which made our project better before the first shovel hit the ground. He did not push any particular solution and left all decisions to us, and was able to provide solid reasoning behind his suggestions. We especially liked that the person thinking through the project with us would also be executing; many of the larger outfits send an estimator that won't actually be leading the construction crew. When it came time to actually execute the project, Justin and his team worked in a diligent and well communicated timeline, keeping us regularly up to date. They kept a very tidy work site (in a somewhat challenging, tight spot), which was important given this work was done in plain view in our front yard. All of our neighbours remarked on how nice they were during the day, and how careful they were of those around the work site. Justin works with a small crew, which means it doesn't get done overnight, but it also means you have a chance to make key choices along the way as challenges and ideas come up. Justin kept in regular touch with us by whatever was the most convenient way for us - e-mail, phone, whatever was needed in the moment. When weather interfered, Justin was very clear with how the schedule would change. No excuses or wondering what was up; we were always well informed, and very supportive of his choices, which were always grounded in making the project as good as it could be. The end product exceeded our expectations, and frankly compared to other similar projects I've helped with or observed, the construction is bomb-proof and built for the long term. On top of that, the craftsmanship around the small details separates Iron Owl from the pack. There were many opportunities to take simple shortcuts, and instead they delivered a high-quality project that they can be proud of, and that we are thrilled to share with our friends and neighbours.
- Company Response
Thank you so much for your very kind words, Scott. We really appreciate you taking the time to share your experience with our small business. It was such a pleasure working for you and Maggie; you had a fantastic vision for your yard and we were excited to help you bring it to life. Enjoy your beautiful new deck and its phenomenal view!
Justin and Sara