The owner would not take any of my calls to deal with the problems and would not return my calls. When I finally got him (call display block) he had every excuse, even said my name brand toilets were cheap quality. All I asked for was that someone adjust a poorly installed toilet tank and to replace a seat bolt that broke because it was installed without the included washers. I had 2 American Standard toilets installed. 2 men came: one installed the toilet incorrectly. I bought 2 complete toilets but when they presented me with the bill they told me that they used their own "better" seals instead of the new ones that were in the box and replaced the feed lines. This added to my cost. They didn't ask first and took all the old parts and new unused wax seals to their truck before giving me the bill. Not only that, the tall man damaged my tile grout with some sort of grease. When they were gone I found that he had also taken an unlined wastepaper basket that I moved into the shower stall - out of the way and he dumped sludge into it and just put it back where he found it. Bad experience, zero customer service.
- Approximate cost of services:
- $400.00