Reviews

6/10

Excellent Duct Service and service person. Not comfortable recommending their service, because there was a serious mix-up for my services. I booked 3 appts. for the same day for furnace maintenance, duct cleaning service and gas fireplace cleaning. Received a pre-arrival call from duct cleaning service rep. Then received pre-arrival call from the fireplace gas line service rep. Asked if he is also doing the gas fireplace cleaning - he said he does not do that, but that he could get this rescheduled with the correct person. He graciously rescheduled. Called the office to find out why no one showed for the furnace maintenance (and to reschedule), as well as to reschedule the fireplace cleaning (hopefully the same day). I took time off work for these appts. The office rescheduled the furnace maintenance, but advised they do not do gas fireplace cleaning.

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Company Response

Thank you for choosing Knight. We appreciate your feedback and comments. I have passed them on to David and shared them with our entire Service Team. We do apologize for the mix up in your appointments, and about the miscommunication about the fireplace work, as we can service the gas lines, but cannot clean or repair fireplaces. Please call us anytime we can be of assistance to you and your home. Thanks again and hope you have a wonderful day. Best Regards.