Since I can't respond to the companies response. I deleted my comment to edit it. I enjoy how the company wrote the response after they sent an investigator, to show what they did. I will say it was appreciated, and the call from the GM and the new inspector are more personable than the previous ppl. That being said... your company was the one who recommended the shingles I got! I also lost singles 8 months after I got the roof, and the winds were not over even 80km/h. Which the company charged me 250 to fix. after the 1st inspector came you did not try to help me submiy a claim, i got a 1 page letter saying it's the owners prerogative to submit a claim. I could attach that letter if people want to see. Also, sending the 2nd investigator (new professional one) after I wrote my last review, what am I going to go?? put a claim through the supplier and get a voucher for the same garbage singles, which the GM did say they were not good and they dont use them anymore. Then I will have to pay someone to put the crap shingles back on? Also... i will update my last comment, as the new inspector said I have 5 years left for this roof.. so my roof will last me 10 years max. It's unfortunate that the previous GM and staff along with inspector was unprofessional and don't stand by their work. Now this is something the new people can deal with. I have attached the photograph from the couple shingles that came off 8 months after installed, along with the approx 50 to 60 shingles that came off in May 2018.
- Approximate cost of services:
- $3,600.00
- Company Response
Hi there, I’m sorry that you were disappointed by your experience. The wind storms in April and May were unprecedented and caused damage throughout Ontario. The reality is that 3-tab shingles are rated for winds up to 95-110kph and the wind storms had measured sustained gusts of up to 100km/h. This does not account for higher winds that are experienced in the wind tunnels that are created between homes, up valleys or between dormers, or up a roof slope if a house is positioned near an open field.
While we can appreciate how frustrating it is to lose shingles, we did send out our Inspector and confirmed the shingles did not have an installation issue. Chouinard Bros. did offer to help facilitate a warranty claim with the manufacturer (we cannot initiate a claim - it must come from the homeowner). Chouinard's sent out another Inspector after your first post, to ensure that the repairs you had carried out by a third party where done to correct standards. (We even sealed down the third party's repair to try and help prevent further damage.) This does not mean that we do not appreciate how frustrating your experience was and hope that by educating you with proper warranty procedures we have helped you better understand the process.