Had a very stuck/plugged washing machine drain pipe which caused a bit of flooding in our main story mud room/washing room. I posted a request for service on homestars and these guys called in seconds. Had Jordan come right away in less than hour. It seems to have been a ridiculously bigger than expected job. My guess and his is, gunk plus 4-5 days of -25 to -40 weather caused the blockage. He worked at it for about 2.5 hours but it’s all unstuck now. I have insurance coming to repair the damage to wall and basement ceiling drywall. Expensive, as all plumbing issues seem to be but the service was excellent and they came fast and he worked right up until it was fixed, leaving at about 7pm. Good work Jordan. I do have a bit of an issue with being charged for the Drain Hydro Jetting and then for the Auger cleaning at $200 for the first and $250 for the second, when the first option did nothing. I would have preferred to pay for his time and he just did what he needed to do to get it fixed. Didn’t realize that two separate tools used were two separate charges. Highly personable fellow. Professional and did work hard till it was fixed... and seems to have fixed our issue. Fingers crossed this weather gets out if the minus double digits. Update: Graham and Jordan gave me a call and clarified the billing and I am happy with their explanation. Again, very happy with the service. Jordan did the jetting again after the augering to clean the pipes completely.
- Company Response
Thank you Daniel for taking the time to leave us such a detailed review of our services.
I'm glad I was able to reach out to you and explain the billing more clearly.