In Sept. replaced our old rental water heater with a new 60 gal rental unit...went rental for the supposed peace of mind that everything will be taken care in event of a breakdown or challenge. New heater installed by Enercare and then stopped working within a week. Called and service rep came out, noted defective part, did not have one and ordered it. Finally, after many calls got new part fine. Then on my Dec. Enbridge bill I notice a charge for $50 + HST. After 3 calls, I was told it was for the service on the replacement of the part on our brand new heater. When I said this was ridiculous, Andrew, the rep had the audacity to say I was getting off lightly as the part was about $1000. What about the fact that this was a brand new defective RENTAL unit that ENERCARE is responsible for??? He stonewalled any arguments I made saying the charge was valid and he would not allow me to speak to a supervisor. He did give me another phone number to call but my calls in the late morning go immediately to a voicemail stating it is outside of their business hours....more frustration. My feeling is that ENERCARE simply does NOT CARE and I would strongly suggest that buyer & renter beware.

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We were very impressed with Turnbull's complete professionalism. From the openness and decency of Darryl's estimate, to the timeliness of the installation, to the superb workmanship and effective cleanup of Scott and his team...all in a single day. Turnbull is a class act!

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Company Response

Hi Dave!

Darryl is a great team member, and Scott's crew does great work! We will make sure we give them the praise they deserve. Thank you for taking the time to review your experience and we appreciate your business!