Hummingbird Restoration Services And New Builds

Formerly South Beach Pools and Restoration Services
Swimming Pools, Spas & Hot Tubs
Toronto ON M5C 2V6
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Christina in Etobicoke
Christina in Etobicoke
6 reviews Toronto, ON

Pool restoration

I truly wish I could give Fabio (aka Franko) a better review but I find I unfortunately cannot. We got many quotes and chose Fabio because he was so knowledgeable and extremely patient with us as he visited our home several times before we made our decision so that he could answer all of our questions and ease our concerns. He wasn't the cheapest but he wasnt the most expensive but we selected him because we felt we could trust him the most of all the guys we had met. He truly did an amazing job with restoring our pool. He refinished the lining of the concrete pool and replaced all the tile surround as well as reinstalled our coping and then painted the pool with an epoxy finish. The pool truly is gorgeous. Unfortunately, after 3 weeks the epoxy started chipping at the very bottom of the deep end where he has installed a significant amount of concrete to seal up the main drain (in our opinion and from our research we believe that the thick concrete had not fully cured and dried before it was painted causing the epoxy to seperate and lift. He came to see the problem and tried to tell us that something heavy must have dropped into the pool to cause the chip - the pool is 12 feel deep so something approximately 500 pounds would have had to fall in to cause that damage which would therefore be impossible to lift out of the pool. Anyways, as it was pool closing time he promised he would come back in the spring to repaint the patch which we were ok with. What we were disappointed with is that he said the warranty would not cover the cost to refill the pool (approximately $1000 in new water). So the reason for the pool rating is that despite all of my phone calls, emails and texts he has failed to return nor to even respond back to us. In my opinion warranty and the security of knowing that a company is going to stand behind their work is just as important as the quality of work that they perform, and regrettably and much to my heartache, Fabio doesn't stand behind his work. Once he has your money it seems that he is gone for good. Fabio, if you are reading this and are willing to come back to fix the pool and replace the water, I will gladly change this review to a full 10 with no bad feelings.

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Company Response

Hi Christina
As per my conversation with your husband i advised him not to balance the water chemistry himself but to call a professional. The result was damage to the surface area of your pool.In the future please call a professional to service your pool not google.